Refund Policy

Understand our refund and cancellation policies for NaijaWorkmen services.

Effective Date: January 2, 2026

Overview

NaijaWorkmen is a platform connecting skilled workers with employment opportunities. As we facilitate connections rather than provide direct services, our refund policy is structured accordingly.

All refund requests are reviewed on a case-by-case basis. Please contact support within 48 hours of an issue.

What Can Be Refunded?

Eligible for Refund

  • Verification fees (if profile rejected)
  • Training fees (before course starts)
  • Subscription fees (within 7 days if unused)
  • Service fees (in case of platform error)

Non-Refundable

  • Completed job transactions
  • Assessment fees (after taking test)
  • Withdrawn funds
  • Service fees for successful matches

Refund Request Process

1

Contact Support

Submit a refund request through your dashboard or email contact@naijaworkmen.com within 48 hours.

2

Provide Details

Include transaction reference, reason for refund, and supporting documentation.

3

Review Process

Our team reviews your request within 3-5 business days and communicates the decision.

4

Refund Processing

Approved refunds are processed within 7-14 business days to your original payment method.

Dispute Resolution

Direct Resolution

Users are encouraged to resolve disputes directly through platform messaging.

Mediation

Our support team can mediate disputes between users when needed.

Protection

We protect both workers and employers with fair dispute resolution.

Cancellation Policy

Job Cancellations

Companies can cancel job posts anytime before hiring. Workers can decline opportunities before acceptance.

Training Cancellations

Cancel training enrollment up to 7 days before start date for full refund. No refunds after course begins.

Subscription Cancellations

Cancel subscriptions anytime. No refunds for unused time in current billing period.

Account Closure

Close your account anytime. Pending transactions must be completed first.

Important Notes

  • Refunds are processed to the original payment method used
  • Bank transfer fees are non-refundable
  • Processing time may vary based on your bank
  • All refund decisions are final and at NaijaWorkmen's discretion
  • Abuse of refund policy may result in account suspension

Need Help with a Refund?

Our support team is here to assist you with refund requests and disputes.

contact@naijaworkmen.com Contact Support